Wednesday, 4 July 2007

BPO projected to earn $8b yearly by 2010

At 100% yearly growth rate, RP call center industry workforce seen hitting 500,000
Original article at ABS-CBN News

The local call center industry is anticipating a total work force of 500,000 in the next three years on the back of unabated demand for its services.

"Given the industry's 100-percent annual growth in 2005 and 2006, it is still a conservative estimate," said Victor Endaya, a director of the Contact Center Association of the Philippines (CCAP).

"The challenge is to supply the industry with manpower through continued partnership with the academe, government, public and private sectors in achieving the industry roadmap," he added.

Endaya is also president and chief executive officer of Advanced Contact Solutions Inc., the call center subsidiary of Paxys Inc.

At present, over 100 registered outsourced contact centers in the Philippines collectively employ 200,000 people nationwide and continue to hire some 10,000 more each month, according to Benedict Hernandez, vice president and general manager of eTelecare Global Solutions.

"If we will be able to sustain that growth in our recruitment rate, we will be able to reach half a million employees by 2010," said Hernandez.

Hernandez also noted that with 500,000-strong call center manpower, the industry is projected to generate $8 billion in revenues yearly.

CCAP, together with the Business Process Association of the Philippines, is working closely with the government and schools in crafting courses that are focused on developing skills needed in the call center business.

President Arroyo earlier instructed the Technical Education and Skills Development Authority or TESDA to escalate efforts in creating call center finishing schools that will groom Filipinos to be competitive, particularly in the use of the English language, globally.

As early as 2008, CCAP said the Philippines is well-positioned to overtake India, seizing as much as $3.5 billion out of the estimated $76.3-billion global call center industry.

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