Thursday, 2 April 2009

Convergys assures Philippine President: Jobs generation to total 20,000 by year-end


STA. ROSA CITY, Laguna (PND) – President Gloria Macapagal-Arroyo was assured today by Convergys that it shall have generated a total of 20,000 jobs in the Philippines by year-end.

The assurance was made by Convergys president and CEO Dave Dougherty during the simultaneous dedication of the latest contact sites of the company whose headquarters are based in Cincinnati, Ohio.

The Convergys head thanked the President for her support, and committed to her that his company – which had generated a total of 16,000 jobs so far – shall be hiring a total of 20,000 “by the end of the year.”

“That’s wonderful,” the President said about the company’s contribution to the government’s efforts to hurdle the world-wide economic crisis. Later, she announced the good news as reported to her by Trade Secretary Peter Favila who accompanied her to the event: “The companies that laid off (their workers) are now calling back the employees (they earlier laid off).”

The President led the dedication ceremony at past 4 p.m. for this 12th contact site of Convergys in the Philippines, which located in the country five years ago.

Assisting the President in the ribbon-cutting and globe-tossing ceremonies were Convergys officers led by Dougherty and Andrea Ayers, president of the Customer Management line of business of Convergys; Marife Zamora, vice president and Philippines country manager; and government officials, including Lilia de Lima, director-general of the Philippine Economic Zone Authority (PEZA); Mon Ibrahim, commissioner of the Commission on Information and Technology (CICT); Laguna Gov. Teresita Lazaro, Laguna Rep. Dan Fernandez and Sta. Rosa Mayor Arlene Nazareno, among others.

The dedication rites for the contact site at the Ayala Land’s Nuvali Techno-Hub here coincides with the dedication of the 10th and 11th contact centers in Cebu City and UP Diliman, respectively.

The Nuvali TechnoHub contact center here – its first in Santa Rosa, Laguna -- “boasts an open floor plan of 66,000 square feet and the ability to hold approximately 900 employees.”

As it announced in May last year, Convergys is building two other sites – in San Lazaro and in Glorietta – to total five new sites.

Within five years since it located in the Philippines, the 30-plus-year-old relationship-management company has “established 12 contact centers in the Philippines -- seven located in Metro Manila, three in Cebu City, one in Bacolod City, and one in Santa Rosa, Laguna.”

“These facilities include the new sites Convergys is adding to the country, as announced in May 2008. The new sites announced included Cebu Asiatown i3, UP Science Park, Nuvali, San Lazaro, and Glorietta,” according to Convergys.

Dougherty expressed his appreciation of the Philippines as a business-process outsourcing (BPO) location: “Over the past few years, the Philippines market has established itself as a leader in the BPO industry. As such, Convergys continues to see growth in the Philippines.”

“Within five years, we have grown from zero to more than 16,000 employees in the Philippines and expect to see continued growth in the area.”

“From Convergys’ announcement in May 2008 in which we said that five new facilities will be built in the Philippines, three of which we are dedicating today, two more centers are currently still under construction in Metro Manila,” added Dougherty.

He assured that “at the conclusion of the construction, there will be many positions that will need to be filled,” pointing out that “despite the economic climate, Convergys continues to see growth and development.”

"Convergys strives to meet the needs of our current and future clients wherever that may take us in the world. Convergys' vision of being the voice and the technology behind all superior service experiences, recognized as the leading relationship management company in the markets we serve worldwide, is made possible by harnessing the individual strengths of peoples and cultures around the world.

“With these new facilities, we continue to tap the tremendous pool of resources available in the Philippines," said Dougherty.

Dougherty continued about the advantages of doing business in the Philippines: “The biggest advantage continues to be the availability and high quality of the potential employee pool found in the Philippines -- employees who are well-educated, English proficient and have a strong understanding of U.S. culture are the key to Convergys’ success in the Philippines.”

Thus, the Convergys CEO is upbeat on the Philippines as a BPO location: “We continue to see a strong demand from our clients to have their customer management services housed in the Philippines.”

“To meet this demand, we continue to work with the local government to ensure that the Philippines remains a rich source of talent and growth. Providing top quality service to our clients and their customers ensures that Convergys continues to retain established business and win new business for all the regions in which we operate,” Doughterty added.

Convergys said “for more than 30 years, our unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to clients that now span more than 70 countries and 35 languages.”

A member of the S&P 500 and voted a Fortune “Most Admired Company” for nine consecutive years, Convergys has “approximately 75,000 employees in 84 customer contact centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia, and our global headquarters in Cincinnati, Ohio.”

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