Thursday, 21 May 2009

Sitel Philippines opens Pasig facility; Baguio is next

Johanna Roldan
Business Mirror

SITEL Philippines announced on Wednesday it will open in July its third contact-center facility in Baguio City, which will play a key role in the company’s goal to sustain its 30-percent average annual growth even in the midst of a crisis this year.

Steven Paul Barker, Sitel Asia-Pacific chief operating officer, said the new Baguio site, situated right across Sitel’s second location in Loakan, Baguio, will have a capacity of 500 workstations.

Barker said the moment the new facility opens, 700 jobs will be available.

“We believe that this will play a part in the sustainability of the 30-percent growth,” Barker said at a press conference for the official launch of Sitel’s 2,000-seat facility at One Julia Vargas in Ortigas, Pasig.

Sitel already has six sites in Metro Manila and Baguio with a total of 11,000 employees.

Sitel has a diverse range of support processes for inbound and outbound (sales support and lead generation), such as customer service, technical helpdesk, B2B consumer support, and back-office processing services.

Barker said Sitel Philippines is currently operating at a 95-percent capacity and their focus is to fill up the empty seats and the new Baguio City site before looking at other areas for expansion.

However, should there be new job orders, Barker said their next candidate location is San Fernando, La Union, where the company already maintains its training center for prospective employees.

Sitel Philippines currently handles 58,000 customer interactions every day, and Barker said they are delivering the quality of jobs they promised to their customers.

Sitel Philippines was cited as the BPO Company of the Year in the International ICT Awards-Philippines 2008, and given the Outstanding Employer Award 2008 by the Philippine Economic Zone Authority.

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