Tuesday, 30 June 2009

Pasig-based call center opening second Philippine site in Bacolod; to hire 2,000

Nanette L. Guadalquiver

BACOLOD — Outsourced service provider Transcom Asia is hiring 2,000 call center agents for its Bacolod operations that will commence next month, the Bacolod-Negros Occidental Federation for Information and Communications Technology (ICT) has announced.

Transcom, a leading business process outsourcing (BPO) company in Europe, will occupy the information technology (IT) zone at Lopue’s South Square, to be known as Transcom Center Bacolod. The company started hiring call center agents last week.

Councilor Jocelle Batapa-Sigue, chairman of the Bacolod ICT Federation, said Transcom’s entry to Bacolod came after she presented to the company’s officials various special economic zones for IT in Bacolod. These IT zones are accredited by the Philippine Economic Zone Authority.

Transcom Center Bacolod will be the 14th accredited site in Bacolod, and once issued a presidential proclamation, will be the eighth IT economic zone in the city.

Last year, Transcom, which specializes in customer relationship and management and credit management services, opened its first Philippine call center in Pasig.

Established in 1995 in Sweden, the company has 21,000 employees speaking 33 languages in its 75 global service centers across 29 countries in North Africa, Asia, Europe, and North and South America.

With Transcom locating to Bacolod, the city now hosts four major call centers, including Teleperformance, TeleTech, and Convergys, as well as three medium-sized BPO companies — Focus Pacific Communications, Next Level IT Teleservices, and Telequest BPO Center.

Ms. Batapa-Sigue said that last week, she met with Transcom Asia Country Manager Siva Subramaniam and presented human resource plans and programs of the ICT federation that will ensure sufficient manpower for new outsourcing companies coming to Bacolod.

Every year, Negros Occidental produces more than 14,000 graduates from 1,318 schools, including 53 registered technical schools. The province also has about 40 institutions of higher learning and various computer, call center, and medical transcription training providers accredited by the Technical Education and Skills Development Authority.

Ms. Batapa-Sigue said Bacolod, which ranks fifth in the "Top Ten Next Wave Cities" list, needs to increase its human resource pool to meet the demands of new ICT businesses.

"This means ensuring that potential employees have good English communication skills," she added.

The federation is marking the National ICT Month with the theme "English: Your Key to Global Competitiveness" with activities such as an interactive orientation for about 50 public school English teachers on the IT-BPO industry standards of the English language, as well as an inter-school English olympics.

On Sept. 10 to 12, Bacolod will host a "Cyber Corridor Roadshow" with the Commission on Information and Communications Technology, to be participated by representatives from the academe as well as potential investors, IT entrepreneurs, government officials, and private sector practitioners.

1 comment:

  1. Bacolod is really fast in becoming one of the country's BPO destination and this has to be hailed. Bacolod LGU is really promoting everything including infrastructure projects for these investors to choose and stay in the city. Keep it up Bacolod.