Wednesday, 17 June 2009

Philippine BPOs to keep hiring despite tough times

Ben Arnold O. De Vera
Manila Times

Almost half of business process outsourcing (BPO) firms in the country will continue hiring workers and expanding despite these hard times, the results of an industry survey show.

In a recent poll conducted by the Business Processing Association of the Philippines (BPAP), Outsource 2Philippines and TeamAsia, 49 percent of outsourcing executives surveyed said their firms would increase the number of employees by at least 11 percent to as much as 200 percent this year.

The remaining 51 percent of respondents said their companies would have to choose among three options: increase their workforce by up to 10 percent; maintain the current size of workforce; or decrease the number of their workforce.

But only 6 percent of the respondents said they would cut the number of workers.

“It’s encouraging that although the industry has been growing rapidly for several years, almost 40 percent of respondents indicated that their firms will still grow between 11 percent and 200 percent this year,” said Oscar Sañez, chief executive office of the Business Processing Association of the Philippines.

Also, the survey showed that 60 percent of respondents expanded the number of services they offer, while only 2 percent said they reduced their service offerings. Almost a third of respondents said they were pushing through with expansion plans, compared with only a fourth who said they were postponing expansion.

Twenty-three percent of respondents said their companies were jacking up recruitment efforts, while 20 percent said they were slowing down recruitment.

TeamAsia said the survey was conducted from March 31 to April 29 among 160 outsourcing leaders.

Preliminary results of this survey, which were released last month, noted that majority of outsourcing executives said the global financial crisis had minimal impact on their operations. Eighty-three percent of the executives polled said the global slowdown had “minor” or “moderate” effects on their operations, while 16 percent of respondents said the impact of the crisis was “significant,” and 5 percent said the effect was “very significant.”

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