Monday, 8 June 2009

TeleTech eyes two more sites in the Philippines

Abigail L. Ho
Philippine Daily Inquirer

MANILA, Philippines - US-based Business Process Outsourcing firm TeleTech Holdings Inc. plans to open at least two more delivery centers in the country, in addition to the 12 already operating in various parts of Luzon and the Visayas.

Richard Bledsoe, country manager for the Philippines and chief operating officer for Asia operations, said the company was focused on beefing up its operations in the country by adding more personnel and even new sites.

The planned new sites, however, would not be opened this year as TeleTech Philippines still has capacity that could be filled up in its existing centers.

“There’s a couple of new sites to be opened. Maybe not this year, but we’re already looking at new locations. For this year, we’ll just fill our existing capacity. We still have a lot,” he told reporters Friday evening.

Options for locations of the new sites include Tarlac and one area within Metro Manila, he said.

TeleTech aims to hit the 25,000-employee mark by the end of the year. It currently has more than 22,000 employees in 12 sites all over Luzon and the Visayas.

In Metro Manila, TeleTech has delivery centers in Pasay City, Novaliches in Quezon City, and Bonifacio Global City in Taguig.

The rest of its Luzon presence is in Cainta in Rizal, Pampanga, Bacoor in Cavite, Lipa City in Batangas, and Sta. Rosa in Laguna.

The company is also present in the Visayas with units in Cebu, Dumaguete, Iloilo and Bacolod.

“There’s a great chance we’ll hit 25,000 employees this year. We have a lot of new business coming in,” Bledsoe said.

He added that the Philippines, which represented close to half of TeleTech’s Asian operations in terms of employee numbers, was a key part of the company’s overall business.

“The Philippines has taken its place as a premier BPO destination. We’re always looking at the next best opportunity,” he said. “My role is to grow our Asian presence. We now have more than 50,000 employees in 17 countries. This region is integral to TeleTech.”

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