Saturday, 18 July 2009

Philippine BPO company to hire more workers

Nanette L. Guadalquiver

BACOLOD CITY — Transcom Asia is projected to have about 5,200 employees in its two call centers in the Philippines by the end of 2009, following its expansion in Bacolod this month.

Siva Subramaniam, Transcom Philippines country manager, said the firm now has 3,200 employees at its 2,200-seat Pasig-based facility, almost five times the initial work force of 700 last year.

He said the Bacolod operations is expected "to be full by the end of 2009" with the hiring of 2,000 call center agents for its 1,000-seat facility to be known as Transcom Center Bacolod at Lopue’s South Square.

Duncan Cowie, regional general manager for North America and Asia Pacific, said the Bacolod operations will start on Aug. 1, and the Transcom Center Bacolod will be inaugurated in October.

Messrs. Subramaniam and Cowie were in Bacolod Wednesday night for the media launch of the Transcom operations in Negros Occidental. "We have arrived. The plan has been in the making for more than a year," Mr. Subramaniam said, as he introduced the group of about 30 initial hires, who are now being trained by Transcom to man its Bacolod operations.

Mr. Cowie said the Transcom Center Bacolod will be part of the Transcom City complex, which will include sports, recreational, and wellness facilities for employees. It will be the 14th site to be accredited by the Philippine Economic Zone Authority in Bacolod, and once issued a presidential proclamation, will be the eighth information technology zone in the city.

Transcom Asia, whose key services are outbound sales, inbound care, and collection services, is the seventh contact center facility in Bacolod, after Teleperformance, TeleTech, and Convergys, and medium-sized Focus Pacific Communications, Next Level IT Teleservices, and Telequest BPO Center. Transcom, mainly owned by Swedish investment group Kinnevik, has more than 22,000 employees in 29 countries.

1 comment:

  1. I would like to introduce AmicorpBpo which provide Bpo services such as accounting outsourcing Finance reporting, Payroll Services etc...