Tuesday, 20 October 2009

Convergys opens 4th call-center site Oct. 22

Business Mirror

GLOBAL business process outsourcing (BPO) firm Convergys continues its robust expansion in the Philippines as it formally launches its new 17,000-square meter facility in Glorietta 5 in Makati on Thursday.

This will be the fourth of the five facilities that the Ohio-based firm has scheduled for launch this year in the country.

The company simultaneously launched on May 1 its new sites in UP-Ayala Land in Quezon City, Cebu and Sta. Rosa, Laguna.

Set to be launched later this year is the Manila facility near SM San Lazaro.

The Glorietta 5 site, Convergy’s 12th in the country, can accommodate 2,050 agents. President Arroyo and Convergys senior vice president for human resources Clark Handy will lead the launching ceremony.

“It is the first Convergys site to offer the convenience of a shopping mall on its lower floors and includes executive and administrative offices, training rooms, conference rooms, and employee lounges,” the company said in a statement.

Convergys has experienced unprecedented growth in its six years of Philippine operations, expanding from 200 employees upon opening to over 17,500 employees in sites across Metro Manila, Cebu, Bacolod and Sta. Rosa, Laguna. Max V. de Leon

Globally, Convergys employs more than 70,000 people across its facilities.

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