Sunday, 25 October 2009

TeleTech to open 2 new sites in Makati

Manila Bulletin

Call center giant TeleTech Holdings, Inc. announced on Saturday new expansion with the opening of two new sites in the Makati central business district at the EcoPlaza Building in the Don Chino Roces Extension and at the GT International Tower along Ayala Avenue as it continues to be the fastest growing business process outsourcing company in the country.

The company said one of the driving forces behind this expansion is the consolidation of Teletech’s Global Business Services (GBS). The first-class facility in EcoPlaza Building will house 300 seats of specialized back office functions and shared services that support the global TeleTech operations with finance and accounting, payroll processing, human resource outsourcing, quality assurance, and workforce management.

TeleTech’s senior vice president and chief operations officer for Asia, Richard Bledsoe, sees the new site as a strategic step forward to further improving the global support that the Philippines provides for TeleTech worldwide.

“We believe that we will be able to retain many of our key employees with this consolidation and also attract new talented employees to help strengthen the global shared services that we provide to the worldwide TeleTech business.

Aligned to TeleTech’s commitment on providing healthy work and life balance to its employees, the new facilities feature state-of-the-art amenities like health clinics, break rooms, quiet rooms, and lounge and locker area. The building also offers covered car park as well as restaurants, retail shops, and banking services.

Focused on further boosting its competitive position in the industry, said that TeleTech is focused on “refining business model and improving customer satisfaction to expand key accounts.”

“In this current environment where all businesses are experiencing some form of contraction, TeleTech is extremely well-positioned and has proven capabilities to positively impact the Philippine economy,” he said.

As the largest BPO solutions provider in the country, TeleTech employs thousands, and manages millions of customer interactions each year. The company currently runs at a dozen locations across the Philippines.

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