Saturday, 19 December 2009

BPO firm to expand to 1,000 seats in a year

Emilia Narni J. David
BusinessWorld
http://www.bworldonline.com/main/content.php?id=3479

A BUSINESS process outsourcing company specializing in travel services has opened its first center in the Philippines and is expecting to have a total capacity of 1,000 seats in a year.

In a press conference Friday, InterGlobal Technologies Chief Executive Officer Vipul Doshi said the company would pour in an intial investment of $3 million for the facility at McKinley Hill in Taguig.

"In the next three months, we will be moving to a 24-hour shift that would mean 500 seats and we expect in the next six to 12 months to meet our full capacity of 1,000 seats," said Mr. Doshi.

InterGlobal provides voice and non-voice services to companies like United Airlines, KLM, Virgin Airlines, and Expedia.

Agents in InterGlobal are expected to be "universal agents," or agents that do both voice and non-voice outsourcing services.

"There is specialized training involved not only because of the nature of the business which is travel but also because it is very difficult to train universal agents. But we see that agents have idle time if there are no calls so we want to maximize their work day," said Mr. Doshi.

Mr. Doshi said the choice to set up shop in the Philippines was due to the quality of infrastructure, government support, quality of workforce, and the demand of clients.

1 comment:

  1. Hello,
    Congrats! InterGlobal Technologies for your extensive growth.In fact Philippines is growing high in BPO sector. Soon we are going to see a vast change in world economy.

    ReplyDelete