Saturday, 30 January 2010

Indian BPO opens second facility
Gerard S. de la Peña

Indian business process outsourcing (BPO) firm Hinduja Global Solutions, Ltd. opened another facility in the Philippines on Friday, bringing its total investments to the country to $35 million.

The 3,522-square-meter, 1,000-seat call center at Eastwood Cyberpark in Libis, Quezon City cost $2.5 million.

This complements an existing facility also in Libis, known as HTMT Philippines. Opened in 2004 after the Hinduja Group’s acquisition of Customer Contact Center (C-Cubed), the facility which measures 8,672 square meters and has 2,000 seats is the single largest facility of the group outside India, company officials said.

Hinduja Global Solutions serves 80 clients across the globe and employs over 14,500 across 23 "delivery centers" and offices in the United States, Canada, Europe, Mauritius, India and the Philippines.

It also has "strategic working relationship arrangements" with partners in Colombia and China which altogether employ over 1,800 people that serve the South American, Chinese and Japanese markets.

The company plans to build another 1,000-seat facility in 2011 possibly in Metro Manila. Company executives said they were also looking at sites in Cavite, Batangas, Laguna, Cebu, Cagayan de Oro, Iloilo, and Dumaguete.

President Gloria Macapagal Arroyo, who was present at the inauguration of the facility, said the BPO sector remains one of the major drivers of the economy.

"Our BPO industry remains strong. In fact our local industry is planning to corner at least 10% of the global market this year," Mrs. Arroyo said in her speech.

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