Thursday, 4 February 2010

2 American BPO firms to add 3,000 jobs in 2010

by Jeremiah F. de Guzman
Manila Standard

Two US-based business process outsourcing companies plan to hire over 3,000 workers this year after launching their respective facilities in the Philippines Tuesday.

CSS Corp. and UST Global opened their BPO centers in Fort Bonifacio, Taguig City with capacities of 1,000 and 400 seats, respectively.

“We are looking at hiring around 1,000 people in the next 12 months,” Sajan Pillai, UST Global chief executive, told reporters in a media briefing.

UST Global has over 200 people filling the newly-launched 400-seat facility in Fort Bonifacio.

Pillai said the company planned to occupy more floors in the next few months and was looking at opening another site in the Philippines, preferably in new wave cities like Cebu.

Pillai said UST Global expected its workforce to grow between 3,000 and 5,000 over the next three years.

UST Global expects revenues of $32 million from its BPO facility in the country this year and over $150 million in annual income in the next three years after the firm beefed up its workforce.

Headquartered in Viejo, California, UST Global is part of the $60-billion Comcraft group, which has over 7,000 employees in India, Vancouver and Chile.

CSS, meanwhile, will beef up its workforce from 400 to around 2,000 this year in its bid to become a strong player in the Philippine BPO sector.

“On the BPO part of our business, we see that our Philippine delivery center will contribute 20 percent to 25 percent in our revenues in the next few years,” CSS chief executive Nick Sharma said.

He said the company’s $15-million new delivery center was the first phase of a long-term investment in the Philippines. CSS is looking at sites in the provinces for its second facility.

CSS Philippine delivery center is the second-largest BPO facility of the company, next to its operation in Chennai, India. It also has operation centers in Utah and Poland.

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