Monday, 22 February 2010

Infosys BPO sets for 700 lawyers

Emilia Narni J. David

BUSINESS PROCESS outsourcing (BPO) company Infosys BPO Ltd. said it is planning to expand its business in the Philippines by building another facility and expanding its employee base to 3,000 in the next 18 to 24 months.

In a press briefing, Infosys BPO Chief Operating Officer Ritesh M. Idnani said the company is planning to build a new facility to host expanded operations, by the end of the year or in the first quarter of 2011.

“We are excited about the prospect of growing and the demand is going up. We are planning to open new facilities and we have short-listed three places in Metro Manila with [a capacity of] more than 1,000 seats,” said Mr. Idnani.

The company is considering sites in Quezon City and the Clark free port in Pampanga.

Infosys BPO has 13 delivery centers around the world, with three in the Asia-Pacific region. The company provides customer services and contact center services as well as finance, accounting and legal process outsourcing. Many of its clients are based in the United States.

The Philippine center of Infosys handles about seven companies. The company made $316.2 million in revenues for the fiscal year 2008-2009, of which the Philippines contributed 8% to 10%.

Mr. Idnani said the expansion would mean more employees.

“Currently we have 650 employees but we see based on our delivery we can have 3,000 new employees within 18 to 24 months,” he said.

Once the company reaches its critical mass of 3,000 employees, growth would be much faster, he added.

But Infosys BPO is not just looking for contact center agents, but also for lawyers. Mr. Idnani said “legal process outsourcing is the fastest-growing practice for the company and we are looking for upwards of 700 lawyers.”

The Philippine BPO industry was able to reach revenues of $7.2 billion, employing around 442,000 employees in 2009. This represented a 19% increase over 2008 revenues of $6.06 billion. The industry is expecting around $9 billion in revenues and a growth of 26% for 2010 as more markets become confident in outsourcing to the Philippines.


  1. Great Post it will open another opportunity for skilled Filipnos indeed Philippine BPO services are expanding and continue to dominate the globe in the field outsourcing.

  2. the growing BPO industry has certainly provided employment opportunities for the filipino people as businesses continue to outsource on call centers, taking advantage of the abundance of highly skilled, english speaking work force...