Friday, 12 March 2010

RP tops global outsourcing industry in job openings

E. N. J. David

MAJORITY OF new jobs opened in the business process outsourcing (BPO) industry around the globe last February were in the Philippines, an industry expert said yesterday.

“There were 25,700 new job openings for the sector in the month of February alone. Of these jobs, 72% were in the Philippines,” said Jon E. Kaplan, president of TeleDevelopment Services, Inc., a consultancy, recruitment, and training outfit for call center agents and supervisors.

Mr. Kaplan told reporters at the sidelines of a TeleDevelopment call center and BPO training event that the new jobs created by the sector were all for voice services.

The number was culled from the industry’s top 40 firms, which generated 100 to 3,000 jobs. An example is Stream Global Services.

Mr. Kaplan noted that some of the new call center jobs were created as a result of expansion activities of many companies.

“It could be that a company built a new 2,000-seater facility. It could also be that the company merged and is expanding which can be a bit misleading. This is the case with Stream Global, which acquired e-Telecare and is expanding its business and facilities so it opens more seats,” said Mr. Kaplan.

Smaller companies in the Philippines are also expanding, he added.

The Philippine BPO industry was able to create an additional 70,000 jobs in 2009. The contact center sector had the most employees last year, with around 280,000 agents.

For 2009, the Philippine BPO industry was able to generate revenues of $7.2 billion. This represented a 19% growth over 2008 revenues of $6.06 billion. The entire outsourcing sector employed around 442,000 employees.

But growth for 2009 was slower than 2008, which saw a 24% increase.

Slower growth last year was mainly due to low business confidence in the first half of 2009.


  1. BPO companies extending their extending their companies in the Philippines have helped much in providing jobs to much of the unemployed sectors.

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  2. That is good to hear that Philippines top on global outsourcing that other companies in the Philippines provide more work for the Filipinos.