Sunday, 9 May 2010

Stream Global expands BPO operations

Manila Bulletin

Stream Global Services recently announced plans of bringing in more investment and expanding operations in the Philippines in line with its vision to become the nation’s top BPO employer.

At a press conference during the formal launch of its second contact center in the country, Stream CEO and Chairman R. Scott Murray said his company plans to employ some 10,000 to 15,000 Filipinos in the next three to five years.

“We hope to become the BPO employer of choice for highly skilled Filipino call center personnel by offering the best work environment and culture with the ample opportunity for professional growth and learning,” said Murray.

Stream has chosen the Philippines as its corporate headquarters in the Asia-Pacific region, where it plans to further grow operations in countries like China and Japan while maintaining its established presence in India and other parts of the region.

“Stream aims to fast track its investments in facilities, technologies and people in the Philippines,” said Murray during a brief presentation during the launch.

The facility at the newly renovated Annex Building of SM City North EDSA cost about $13 million to build, but total investment, including training and equipment, could run close to $20 million by yearend, according to Murray.

Notably, the newly unveiled site is one of the company’s most advanced anywhere in the world, housing a control center linking all other Stream offices. It also has a state-of-the-art learning program that incorporates computer games in its employee’s learning methods.

Murray did not disclose details about other future sites, but assured that Stream has been actively surveying potential locations, including in the provinces outside Metro Manila, and would likely launch a new one before 2010.

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