Friday, 30 July 2010

JPMorgan Chase expands RP operations with new facility

Manila Bulletin

JPMorgan Chase & Co., a leading global financial services firm, formally dedicated its new Global Service Center in Taguig City on Wednesday.

The 23-storey facility, the Net Plaza Building, is located in the eSquare Zone, Bonifacio Global City.

The occasion also served as a social event for key clients of the firm’s Investment Bank.

Roberto Panlilio, JPMorgan Chase & Co. Senior Country Officer, was pleased to announce the expansion of the Philippine operations. “We continue to be committed to leveraging the talent, creativity and passion of the Filipino people and to building a sustainable culture of innovation and value creation for the firm and its customers around the world,” Panlilio said.

The Net Plaza site has 6,100 seats, making it the firm’s largest facility in the country.

JPMorgan Chase & Co. has over 9,000 employees in the Philippines and close to 240,000 globally, serving over 90 million customers around the world, including the most prominent corporate, institutional, and government clients under its JP Morgan and Chase brands.

In 2005, the firm first established its Global Service Center in the Philippines, providing a wide variety of support such as analytics, finance, credit analysis, research, voice-based services, IT support, training, and other functions to its investment banking, treasury and securities services, retail financial services, and card services lines of business. JPMorgan Chase & Co. also maintains facilities in Net Quad, Taguig City; Philamlife Tower, Makati City; and eBloc Tower, Cebu City.

Senior Country Operations Officer Barry Marshall attributed a lot of the firm's success to employees reporting directly into the lines of business that they support, ensuring their greater understanding of the total end-to-end process and greatly impacting the company’s mission of providing quality financial services to the firm’s global clients. “We have had a strong 50-year history in the country, and we are committed to developing and ensuring an ideal workplace for all our employees both through our facilities and the corporate culture which we champion,” Marshall said.

According to Marshall, the production area was designed to be as comfortable and spacious as JPMorgan Chase & Co. offices worldwide. “We have installed ergonomic furniture in honeycomb-shaped work areas, and outfitted the entire Net Plaza building based on global specifications, down to the type of ceiling tiles used,” Marshall explained.

The Global Service Center in Net Plaza also houses a world-class Career Hub that manages a rigorous screening process, “enabling us to recruit the right kind of people, with the goal of transforming high potential individuals into high achieving, professional experts,” Marshall said.

To support its talent pool in the Philippines, JPMorgan Chase & Co. encourages employees to actively engage in a variety of lifestyle-enhancing activities, wellness programs, and corporate social responsibility initiatives. Recently, the world-renowned firm became one of the principal sponsors of the Mind Museum, an ongoing world class science museum project of the Bonifacio Art Foundation.

This continued focus on improving the employee experience resulted in the firm being recognized by the Philippine Economic Zone Authority (PEZA) as an Outstanding Employer in 2009.

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