Saturday, 25 September 2010

BPO Expands RP Facility Into Its Asia-Pacific Hub

By EMMIE V. ABADILLA
Manila Bulletin
http://www.mb.com.ph/node/278299/bpo-expand

MANILA, Philippines – WNS (Holdings) Limited, a leading provider of global business process outsourcing services, is expanding its operations in Manila by over 300 seats and making the country its Asia Pacific hub for voice and data services for clients in the banking and financial services sector, announced Keshav Murugesh, Group CEO, WNS Global Services during his visit to the WNS Philippines center last Friday.

“Considering the quality of talent available in the country and the demand for our services, we believe that 10 percent of WNS’ workforce could be based in the Philippines over the next few years,” he elaborated. “WNS’ delivery center in Manila began by offering contact center services to global clients across various industries in 2008 and has now expanded operations to offer a range of services, including finance and accounting and analytics.”

“We are extremely committed to growing our delivery centers in the Philippines and have increased our capacity by 300 seats to cater to the growing demand. We are excited with the quality of talent in this country and the ability to deliver superior services to our customers from this region,” Prabakhar Bisen, CEO of WNS Philippines, added.

“The Philippines was an obvious choice as a delivery center for WNS as it provides us access to a large pool of high-quality talent, specially voice-based. 350,000 college graduates pass out from various universities in the Philippines every year, and 65,000 chartered accountants clear the Board,” Murugesh went on.

“The Philippines has also been recognized as the third largest English-speaking nation in the world with a high literacy rate of 94%,” he underscored.

WNS, a leading global business process outsourcing company, also operates international sites in Costa Rica, Romania, Sri Lanka, India and U.K.

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