Sunday, 3 April 2011

Convergys to open 4th facility in Cebu City

Manila Bulletin

MANILA, Philippines – Convergys Corporation, the largest private employer in the Philippines, announced that it would expand again, with a fourth state-of-the-art facility in Cebu City. The announcement comes just weeks after Convergys revealed it has a new contact center currently under construction in the country’s summer capital, Baguio City.

Located in the Asiatown IT Park, the new facility being announced today is at the TGU Tower. Once the Convergys site is operational, the company will operate 15 facilities throughout the country – eight in Metro Manila, four in Cebu City, and one each in Bacolod City, Santa Rosa, Laguna, and Baguio City.

“The largest BPO provider in Cebu City and in the Philippines is getting even bigger,” said Marife Zamora, Philippines Country Manager and Managing Director, Asia Pac/EMEA for Convergys. “Our continued growth is due to the extraordinary support provided by our employees in Cebu and throughout the Philippines to our major international clients. This type of unrivaled service is why our clients continue to specifically request the Philippines as the location for their critical customer support operations and why we continue to meet and exceed our client's expectations every day.”

Convergys employees in the Philippines receive hundreds of thousands of customer service calls each day on behalf of global clients representing a wide variety of industries, including financial services, telecommunications, retail, e-Commerce, direct response, and health care.

Since beginning operations in the country in 2003, Convergys in the Philippines has been honored many times for its customer service excellence, its talented employees, its expertise, and its leadership.

Last year, Convergys won the ”BPO Company of the Year” award at the International ICT Awards and was also inducted into the Philippine Economic Zone Authority Hall of Fame after winning both the Outstanding Employer and Outstanding Exporter three times in each category.

Convergys believes in investing in the development of its people. Rather than have one set path, Convergys has a variety of career tracks for employees to explore. Having a talented, motivated workforce maximizes Convergys’ productivity and enhances the quality of service we offer all of our clients and their customers. This is another way Convergys ensures its spot as a global leader in relationship management.

As the largest private employer in the Philippines, Convergys continues to hire as new work continues flowing into the country.

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